The people who walk alongside you.
Centre of Hope is a small, steady team of NDIS coordinators and coaches with deep experience across complex needs, mental health recovery, supported independent living, employment, and the justice system.
Mary Jacob
At Centre of Hope, we believe every participant deserves care that is built on trust, kindness, and understanding. That is why our Director, Senior Support Coordinator, and Psychosocial Recovery Coach, Mary Jacob, leads with her heart as much as her experience.
With many years of hands-on experience in Support Coordination, Mary has worked with participants from a wide range of disability backgrounds. She specialises in supporting people with complex needs, ensuring they have the right services, supports, and pathways in place to achieve their goals.
Mary's expertise also extends to Psychosocial Recovery Coaching, where she supports participants to build confidence, strengthen independence, and work towards recovery-focused outcomes. Her background includes extensive work in Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and community services, as well as assisting clients involved with the justice system or transitioning from mental health units into safe and stable living arrangements.
What makes Mary truly stand out is her fun, approachable nature and deep compassion for the people she supports. She genuinely cares about every participant, always putting their needs and goals first. Families and participants often describe Mary as someone who not only gets things done but also makes them feel valued, supported, and heard.
Through Centre of Hope, Mary continues her mission of creating a space where participants feel empowered, respected, and cared for, every step of the way.
Jessie Lam
Jessie is committed to empowering NDIS participants to navigate their plans, connect with the right services, and build the skills they need for greater independence and wellbeing.
Jessie is experienced in supporting individuals with psychosocial disabilities and complex needs, taking a person-centred and strengths-based approach to recovery.
Before moving into her current role, Jessie worked as an NDIS Plan Manager, where she developed a strong understanding of NDIS funding, budgets, and financial processes. This background equips her with the expertise to help participants understand their plans, make informed choices, and maximise the supports available to them.
In her current role, Jessie helps participants build confidence in exercising choice and control, strengthening support networks, and achieving long-term recovery goals. She is skilled in problem-solving, coordinating multidisciplinary supports, and advocating for services that are practical, effective, and aligned with each participant's needs.
Known for her compassion and dedication, Jessie collaborates closely with participants, families, and providers to deliver meaningful and sustainable outcomes.
One steady team, one set of standards.
Different backgrounds, different specialisms, the same baseline. Here is what every Centre of Hope coordinator and coach has in common.
Sector qualifications
Combined experience across disability, mental health recovery, and justice support.
Plain language
No jargon. Every plan, decision, and option explained in language that makes sense.
Walk alongside you
Your goals, your decisions, your pace. We bring the expertise. You stay in the driver's seat.
Find the team member who fits your situation.
Your goals. Your plan. Our support.
Call 0432 250 900 → or send us a message and we will get back to you the same day.
