❤️ Meet Our Dedicated Team
Mary Jacob
Director, Senior Support Coordinator & Psychosocial Recovery Coach
At Centre of Hope, we believe every participant deserves care that is built on trust, kindness, and understanding. That is why our Director, Senior Support Coordinator, and Psychosocial Recovery Coach, Mary Jacob, leads with her heart as much as her experience.
With many years of hands-on experience in Support Coordination, Mary has worked with participants from a wide range of disability backgrounds. She specialises in supporting people with complex needs, ensuring they have the right services, supports, and pathways in place to achieve their goals. Mary’s expertise also extends to Psychosocial Recovery Coaching, where she supports participants to build confidence, strengthen independence, and work towards recovery-focused outcomes.
Her background includes extensive work in Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and community services, as well as assisting clients involved with the justice system or transitioning from mental health units into safe and stable living arrangements.
What makes Mary truly stand out is her fun, approachable nature and deep compassion for the people she supports. She genuinely cares about every participant, always putting their needs and goals first. Families and participants often describe Mary as someone who not only gets things done but also makes them feel valued, supported, and heard.
Through Centre of Hope, Mary continues her mission of creating a space where participants feel empowered, respected, and cared for — every step of the way.
Jessie Lam
NDIS Support Coordinator & Psychosocial Recovery Coach
Jessie is committed to empowering NDIS participants to navigate their plans, connect with the right services, and build the skills they need for greater independence and wellbeing. Jessie is experienced in supporting individuals with psychosocial disabilities and complex needs, taking a person-centred and strengths-based approach to recovery.
Before moving into her current role, Jessie worked as an NDIS Plan Manager, where she developed a strong understanding of NDIS funding, budgets, and financial processes. This background equips her with the expertise to help participants understand their plans, make informed choices, and maximise the supports available to them.
In her current role, Jessie helps participants build confidence in exercising choice and control, strengthening support networks, and achieving long-term recovery goals. She is skilled in problem-solving, coordinating multidisciplinary supports, and advocating for services that are practical, effective, and aligned with each participant’s needs. Known for her compassion and dedication, Jessie collaborates closely with participants, families, and providers to deliver meaningful and sustainable outcomes.
Nurangiz Aliyeva
Psychosocial Recovery Coach | Support Coordinator | BSP Practitioner (pending registration)
Nurangiz brings both professional expertise and heartfelt care to her role as a Psychosocial Recovery Coach and Support Coordinator. With a background in psychology and years of experience supporting people with complex disabilities, she is dedicated to helping participants fi nd pathways that build resilience, confi dence, and independence.
Known for her warmth, empathy, and ability to truly listen, Nurangiz creates a safe and supportive space where participants and families feel heard and valued. She is passionate about empowering people to overcome challenges and take meaningful steps toward their goals, always celebrating progress along the way.
With her pending registration as a BSP Practitioner, Nurangiz continues to grow her skills and expand the ways she can make a positive impact. Her gentle yet determined approach inspires hope and trust, making her a much-loved part of the Centre of Hope team.
Owen Youhanna
NDIS Psychosocial Recovery Coach & Support Worker
Owen brings a solid foundation of frontline experience and genuine care to his role as a Psychosocial Recovery Coach.
Having worked closely with NDIS participants as a Support Worker, he has developed a deep understanding of the daily challenges people face and the supports needed to create stability, independence, and confidence.
His experience includes working with participants across a variety of disability backgrounds, including those with complex needs, dual diagnoses, and mental health challenges. Owen has supported people through transitions into community living, navigating services such as Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and connecting with the right supports to achieve their goals.
Known for his approachable and down-to-earth nature, Owen builds trust quickly with participants and families. He is recognised for his ability to listen, take action, and make people feel supported every step of the way. His practical, compassionate style ensures participants feel not only cared for but also empowered to move forward at their own pace.
Now stepping into his role as a Psychosocial Recovery Coach under the guidance of the Centre of Hope team, Owen continues his mission to provide personalised, respectful, and empowering support to every participant he works with.
