NDIS support coordination is a Capacity Building support that helps you use your NDIS plan effectively: understand and use the supports in your plan, choose the right providers, connect with community and mainstream services, and build the confidence and skills to manage your supports. It comes in three levels: Support Connection (Level 1), Coordination of Supports (Level 2) and Specialist Support Coordination (Level 3). Centre of Hope is a registered NDIS provider delivering all three levels across Sydney, Western Sydney and all of New South Wales.
Support Coordination sits in your plan under the Support Coordination sub-category of Capacity Building. This page covers Level 1 (Support Connection) and Level 2 (Coordination of Supports); Level 3 is delivered by our specialist team on its own page.
Read the levels guideAsk about support coordination.
Leave your details and our team will call you to talk through your NDIS plan and the support you are after. No pressure, and no obligation.
Prefer to talk now? Call 0432 250 900, weekdays 9am to 5pm.
Referring someone as a support coordinator, health worker or other professional? Use our referral form.
Practical support coordination, built around your plan.
A good support coordinator does more than book appointments. We help you understand the NDIS, work out what your funding can really do, build a team around you, and step in when things go off track. As much or as little support as you need.
Plain-language plan
Translating your NDIS plan into clear actions. What's funded, what's not, and what to do next.
Connecting with providers
Finding the right therapists, support workers, and services for your needs across NSW.
Service agreements
Reviewing and negotiating service agreements so you understand exactly what you're paying for.
Budget tracking
Keeping an eye on your funding so it lasts the full plan period and matches your priorities.
NDIA liaison
Communicating with the NDIA on your behalf for plan changes, reassessments, and requests.
Standing up for your plan
Helping you raise problems with providers, prepare for a review of an NDIA decision, and connect with an independent advocate when you need one.
Plan reassessment prep
Preparing reports, evidence, and goals so your next plan reflects your real needs.
Capacity building
Building your skills and confidence so you can manage more of your NDIS independently over time.
Support Coordination is for every NDIS participant with funding for it in their plan.
- Participants new to the NDIS who need help understanding their first plan
- People whose existing arrangements aren't working and need a fresh start
- Participants managing multiple providers, therapies, or support types
- Families juggling supports for a child or family member with disability
- Anyone with Level 1 (Support Connection) or Level 2 (Coordination of Supports) funding in their plan
Five steps. One real partnership.
From your first conversation with us through to your plan working well for you, here's what working with Centre of Hope looks like.
Free conversation
Call, email, or send a referral. A relaxed chat about your situation, your plan, and where you want to go.
Review your plan
We go through your NDIS plan together in plain language, identifying what's funded and what's missing.
Build your team
We connect you with quality providers across therapy, support work, equipment, and more, matched to your goals.
Coordinate & support
We coordinate your supports, track your budget, and step in when something needs attention.
Stay alongside you
Regular check-ins, advocacy when needed, and full preparation for your next plan reassessment.
How the NDIS funds Support Coordination
Support Coordination is funded under the Support Coordination sub-category of Capacity Building. Three levels exist: Level 1 Support Connection, Level 2 Coordination of Supports and Level 3 Specialist Support Coordination. Price limits for each level are set in the NDIS Pricing Schedule, and support coordination is paid from the support coordination funding in your plan, so there is nothing out of pocket when it is funded.
Not sure what level is in your plan, or whether you have Support Coordination funded at all? Give us a call or read our full guide to NDIS Support Coordination Levels.
The way we work with you.
Prompt response
We get back to you promptly, and urgent matters come first.
Plain language
NDIS jargon translated. Always. No acronyms unless you want them.
Written records
Every decision, action, and provider contact is documented and shared with you.
Your privacy
Confidential handling of your information, in line with the NDIS Code of Conduct.
Honest advocacy
We work for you. If a support is not right for you, we say so, whoever delivers it.
Regular review
We check in regularly to make sure your supports keep matching your goals.
Looking for support coordination near you?
We deliver NDIS support coordination across Sydney and all of New South Wales. Many participants meet us in their own home, in the community, or by phone and video, whichever suits you best. These are the areas we are asked about most often.
Blacktown
Support coordination across the Blacktown local government area and surrounding suburbs.
Parramatta
Coordination for participants across Parramatta and the surrounding centres.
Liverpool
Support coordination throughout the Liverpool area and South Western Sydney.
Penrith
Coordination for participants in Penrith and the Nepean region.
Mount Druitt
Support coordination across Mount Druitt and the neighbouring suburbs.
Western Sydney
Our home base. Support coordination across the wider Western Sydney region, including Bankstown, Campbelltown, Fairfield, Hurstville, Epping, Richmond and Chatswood.
The rest of NSW
Not on this list? We support participants across New South Wales, including Newcastle, Wollongong, the Central Coast and regional areas, by phone and video. Ask us and we will tell you honestly whether we are the right fit.
Prefer to meet remotely?
Support coordination does not have to happen face to face. Plenty of participants prefer phone or video, and that works just as well.
Your choice comes first
Providers that coordinate supports are required by the NDIS to identify and manage any conflict of interest. We take that seriously, and we keep it simple for you.
You always get more than one option. When we recommend a provider, we tell you plainly if it is one of our own services, we talk through the alternatives, and you decide. We will never pressure you towards a particular provider.
Choosing someone else for any support will not affect your support coordination with us.
Good questions, honest answers.
What does an NDIS support coordinator actually do?
A support coordinator helps you use your NDIS plan effectively: explaining what is funded, finding and connecting you with providers, setting up service agreements, keeping your supports working together, tracking your budget, and preparing you for plan reassessments. The aim is to build your confidence to manage more of it yourself over time.
Is NDIS support coordination ending?
Not today. Support coordination continues as it is until at least 1 July 2028. The government's consultation paper (September 2026) proposes that from 1 July 2028 support coordination moves into a commissioned Support Coordination and Connection service, with the funding no longer in participants' plans and organisations contracted by region. The design isn't final. Until then, nothing changes how you use your support coordination funding, and we keep this page current as details are confirmed.
Do I have Support Coordination in my NDIS plan?
It will be listed under Capacity Building Supports in your plan as "Support Coordination" with a level (1, 2, or 3) and a dollar amount. If you're not sure, send us your plan and we can check in a few minutes.
What's the difference between Level 1, 2 and 3 Support Coordination?
Level 1 (Support Connection) is short-term, focused on helping you connect with informal and community supports. Level 2 (Coordination of Supports) is the most common, for participants needing ongoing coordination across providers. Level 3 (Specialist) is for high-risk, complex situations with multiple challenges. We deliver all three. See our full guide for which level might suit you.
How much does Support Coordination cost?
Nothing out of pocket if you have Support Coordination funding in your NDIS plan: it is paid from that funding, up to the price limit for your level in the NDIS Pricing Schedule. How the payment is made depends on how your plan is managed. No surprise fees.
Can I change my support coordinator if I already have one?
Yes. You have the right to choose your support coordinator at any time. If you're not happy with your current one, let us know and we'll help with the handover so your supports keep going.
What if my NDIS plan doesn't have Support Coordination funded?
You can request it at your next plan reassessment if your situation warrants it. We can help you build the case with evidence from allied health professionals. In the meantime, our blog has free resources to help you self-manage some of the coordination yourself.
Where do you provide Support Coordination?
We are a registered NDIS provider supporting participants across all of NSW. Meetings can happen at your home, in the community, or online depending on what works best for you.
Your plan deserves a real team.
Whether you want to explore your NDIS options, or you're ready to switch coordinators, our team is here. Email any time, or call us during business hours.
Centre of Hope Pty Ltd · ABN 89 669 596 936 · Registered NDIS provider 4050161679 · verify on the NDIS Commission register