Support coordination that actually knows the NDIS.
Centre of Hope delivers NDIS Support Coordination at Levels 1 and 2 across New South Wales. We translate your plan into action, connect you with quality providers, and build your confidence to navigate the scheme on your own terms.
Your goals. Your plan. Our support.
Practical support coordination, built around your plan.
A good support coordinator does more than book appointments. We help you understand the NDIS, work out what your funding can really do, build a team around you, and step in when things go off track. As much or as little support as you need.
Plain-language plan
Translating your NDIS plan into clear actions. What's funded, what's not, and what to do next.
Connecting with providers
Finding the right therapists, support workers, and services for your needs across NSW.
Service agreements
Reviewing and negotiating service agreements so you understand exactly what you're paying for.
Budget tracking
Keeping an eye on your funding so it lasts the full plan period and matches your priorities.
NDIA liaison
Communicating with the NDIA on your behalf for plan changes, reassessments, and requests.
Advocacy
Standing alongside you in disputes, internal reviews, and ART appeals when something isn't right.
Plan reassessment prep
Preparing reports, evidence, and goals so your next plan reflects your real needs.
Capacity building
Building your skills and confidence so you can manage more of your NDIS independently over time.
Support Coordination is for every NDIS participant with funding for it in their plan.
- Participants new to the NDIS who need help understanding their first plan
- People whose existing arrangements aren't working and need a fresh start
- Participants managing multiple providers, therapies, or support types
- Families juggling supports for a child or family member with disability
- Anyone with Level 1 (Support Connection) or Level 2 (Coordination of Supports) funding in their plan
Five steps. One real partnership.
From your first conversation with us through to your plan working well for you, here's what working with Centre of Hope looks like.
Free conversation
Call, email, or send a referral. A relaxed chat about your situation, your plan, and where you want to go.
Review your plan
We go through your NDIS plan together in plain language, identifying what's funded and what's missing.
Build your team
We connect you with quality providers across therapy, support work, equipment, and more, matched to your goals.
Coordinate & support
We coordinate your supports, track your budget, and step in when something needs attention.
Stay alongside you
Regular check-ins, advocacy when needed, and full preparation for your next plan reassessment.
How the NDIS funds Support Coordination
Support Coordination is funded under the Support Coordination sub-category of Capacity Building. Three levels are available: Level 1 Support Connection ($80.06/hr), Level 2 Coordination of Supports ($100.14/hr), and Level 3 Specialist Support Coordination ($190.54/hr) for complex situations.
Not sure what level is in your plan, or whether you have Support Coordination funded at all? Give us a call or read our full guide to NDIS Support Coordination Levels.
📊 Capacity Building · Support CoordinationThe way we work with you.
Prompt response
We respond to every enquiry within one business day. Urgent matters sooner.
Plain language
NDIS jargon translated. Always. No acronyms unless you want them.
Written records
Every decision, action, and provider contact is documented and shared with you.
Your privacy
Confidential handling of your information, in line with the NDIS Code of Conduct.
Honest advocacy
We work for you, not for other providers. No conflicts of interest.
Regular review
We check in regularly to make sure your supports keep matching your goals.
Good questions, honest answers.
Do I have Support Coordination in my NDIS plan?
It will be listed under Capacity Building Supports in your plan as "Support Coordination" with a level (1, 2, or 3) and a dollar amount. If you're not sure, send us your plan and we can check in a few minutes.
What's the difference between Level 1, 2 and 3 Support Coordination?
Level 1 (Support Connection) is short-term, focused on helping you connect with informal and community supports. Level 2 (Coordination of Supports) is the most common, for participants needing ongoing coordination across providers. Level 3 (Specialist) is for high-risk, complex situations with multiple challenges. We deliver all three. See our full guide for which level might suit you.
How much does Support Coordination cost?
Nothing out of pocket if you have Support Coordination funding in your NDIS plan. We bill the NDIA directly at the price-controlled hourly rates ($80.06 Level 1, $100.14 Level 2, $190.54 Level 3 for 2025-26). No surprise fees.
Can I change my support coordinator if I already have one?
Yes. You have the right to choose your support coordinator at any time. If you're not happy with your current one, we can take over without losing your supports. Just let us know and we'll handle the transition.
What if my NDIS plan doesn't have Support Coordination funded?
You can request it at your next plan reassessment if your situation warrants it. We can help you build the case with evidence from allied health professionals. In the meantime, our blog has free resources to help you self-manage some of the coordination yourself.
Where do you provide Support Coordination?
We are a registered NDIS provider supporting participants across all of NSW. Meetings can happen at your home, in the community, or online depending on what works best for you.
Registered NDIS Provider
Centre of Hope Pty Ltd · ABN 89 669 596 936
