Centre of Hope provides NDIS positive behaviour support across Sydney and NSW for children, young people and adults with disability who experience behaviours of concern. We start by understanding what a behaviour is communicating, then build practical, respectful strategies with the people who know you best.
Ask about behaviour support.
Leave your details and our team will call you to talk through what is happening, your NDIS plan and how behaviour support could help. No pressure, and no obligation.
Prefer to talk now? Call 0432 250 900, weekdays 9am to 5pm, or email hello@centreofhope.com.au.
Referring someone as a support coordinator, health worker or other professional? Use our referral form.
Behaviour support that starts with why.
Behaviour is often a form of communication. Our behaviour support looks for the reasons behind it and the needs that are not being met, then builds strategies that make everyday life better.
Behaviour support assessments
Including a functional behaviour assessment: we look at triggers, the environment, communication needs and the purpose a behaviour may serve, so strategies address causes rather than only the behaviour.
Positive behaviour support plans
An individual plan built around your strengths, preferences and goals, focused on quality of life, independence, new skills and proactive, respectful strategies.
Children and young people
Support with emotional regulation, communication, social interaction and changes in routine, working with parents, carers, schools and other professionals.
Adults
Personalised behaviour support for adults with disability, including people with complex support needs, at home and in the community.
Training for families, carers and support workers
Practical guidance and coaching so everyone in your support network understands the strategies and uses them the same way.
Reviews and monitoring
We check progress, look at whether strategies are working, and update the behaviour support plan when your needs change.
Telehealth where it suits
Some appointments can be held by video, where that works well for you.
Behaviour support plans sometimes include restrictive practices. When they do, NDIS rules apply. The plan must be developed by an NDIS behaviour support practitioner, the aim is always to reduce and stop the use of regulated restrictive practices, their use must be authorised, and implementing providers report it to the NDIS Commission.
The NDIS Commission says high risk practices should never be in a behaviour support plan. Read more on the NDIS Commission's behaviour support and restrictive practices page.
Behaviour support is for people, families and the teams around them.
- Children and young people who find emotions, communication, social situations or changes hard
- Adults with disability, including people with complex support needs
- People whose behaviours of concern affect daily life, relationships, independence or community participation
- Families, carers, schools and support teams who want consistent, practical strategies
- Participants with behaviour support funding in the Improved relationships category of their plan
Behaviour is communication.
Behaviours of concern can be shaped by communication difficulties, sensory needs, emotional distress, health conditions, the environment or unmet support needs. Rather than trying to control behaviour, we work out what the person is communicating and find positive ways to meet their needs. Our approach focuses on:
- Understanding the person and their unique needs
- Respecting choice, dignity and human rights
- Building positive communication and coping skills
- Improving emotional wellbeing and independence
- Reducing the need for restrictive practices
- Safe and meaningful participation in the community
- Building the confidence of families, carers and support teams
Where support happens
Strategies work best where people live, learn and spend their time. Depending on your needs, our practitioners may work with you in your family home, supported independent living (SIL) accommodation, school or early childhood settings, day programs and community settings, or by telehealth, across Sydney.
Five steps. At your pace.
Referrals are welcome from participants, families, guardians, support coordinators and providers.
A first conversation
You, your family or your support coordinator call or send an enquiry. We listen to what is happening and what you hope will change.
Check your funding
We look at the behaviour support funding in your plan together, so you know what is available.
Assessment
Our practitioner gets to know you, talks with the people who support you and looks at the settings where things happen.
Your behaviour support plan
We write the plan with you, in plain language, and share it with the people who will use it.
Training and review
We train your support team, keep an eye on progress and review the plan when things change.
How the NDIS funds behaviour support
Positive behaviour support is usually paid from Improved relationships in your Capacity Building budget. The NDIA says this category can include behaviour support plans and behaviour supports.
The NDIS support items are Specialist Behavioural Intervention Support (11_022_0110_7_3) and Behaviour Management Plan Implementation (11_023_0110_7_3). The Pricing Schedule says these are delivered by providers registered in the NDIS Commission's specialist positive behaviour support registration group, as Centre of Hope is.
Capacity building funding is a stated support, so it cannot be moved between categories. Current price limits are in the NDIS Pricing Schedule. They are maximums, not fixed prices.
The way we work with you.
Plain language
No jargon. You will understand the assessment, the plan and why each strategy is in it.
Your goals first
Strategies are tied to your goals and quality of life, and we check regularly that they are helping.
Rights and dignity
We respect your choices and your rights, and we work to reduce restrictive practices, never to add them.
Working with your team
We work with families, guardians, schools, support coordinators and the other professionals and providers in your support.
Your choice
You choose your providers. If we also provide another of your supports, we tell you plainly, talk through the alternatives and leave the decision with you.
Regular review
Plans are reviewed and updated as your needs change.
Good questions, honest answers.
What is positive behaviour support?
An approach that looks at why a behaviour happens and what the person needs, then builds skills and changes the environment so everyday life gets better. The NDIS Commission says it helps others understand why a person acts a certain way and how to better support them.
Does my NDIS plan need behaviour support funding?
For NDIS-funded behaviour support, yes: it is usually in the Improved relationships category of your Capacity Building budget. If it is not in your plan, talk to your support coordinator, planner or partner about your needs, or call us and we will talk it through.
What is a functional behaviour assessment?
Part of a behaviour support assessment. The practitioner looks at what happens before and after a behaviour, the setting, communication and health, to understand what purpose the behaviour serves. The NDIS Commission publishes a practice guide on it.
What happens if a restrictive practice is needed?
NDIS rules apply. A behaviour support plan that includes a regulated restrictive practice must be developed by an NDIS behaviour support practitioner, its use must be authorised and reported, and the aim is always to reduce and stop it. We explain each step to you and your family.
Do you work with children and schools?
Yes. We support children and young people and work with parents, carers, schools and early childhood services, so strategies are used the same way at home and at school.
Can you train our support workers?
Yes. We provide practical guidance, coaching and training to families, carers, support workers and service providers on the strategies in a behaviour support plan.
Support that starts with understanding.
Tell us what is happening and we will talk through whether behaviour support is the right fit.
Centre of Hope Pty Ltd · ABN 89 669 596 936 · Registered NDIS provider 4050161679 · verify on the NDIS Commission registerGeneral information only, current as at 11 October 2026. What your plan funds is decided by the NDIA. NDIS rules change, so check the latest at ndis.gov.au.