That separation is deliberate, and it is the single most useful thing to understand about us. Because we do not deliver Core Supports, Supported Independent Living or accommodation, we have no shifts to fill and no vacancies to fill. When we help you choose a provider, we have nothing riding on which one you pick.
It can happen when a provider offers Support Coordination as well as other NDIS funded services, and may benefit financially when participants are referred to its own services.
Providing several services within one organisation is not automatically wrong. Many good providers do it well. What matters is that providers identify and manage any actual, potential or perceived conflict, and give participants genuine choice and control.
By not delivering Core Supports, SIL or SDA at all, the conflict does not arise in the first place. There is nothing to disclose, because there is nothing to gain.
It means our coordinators are measured on one thing only: whether your supports are working for you.
We do deliver Psychosocial Recovery Coaching and Employment Coaching. If you choose either of those through us, we will tell you plainly and still talk through the other options available.
Choosing another provider will not affect your Support Coordination with us. That is a promise, not a courtesy.
Where possible we give you more than one provider option, so the decision stays yours. We will never pressure you to choose a particular provider.Our conflict of interest commitment Centre of Hope · Registered NDIS Provider
We explain your funding and what each budget can actually be used for, in plain language.
We find services that suit your individual needs and goals, then set out the options side by side.
Different providers, different strengths. We give you more than one option wherever we can.
We monitor your spending so your funding lasts the full plan period, with no surprises at the end.
We check that you are actually receiving the supports you are paying for, not just being billed.
We raise concerns when a service is not meeting your needs, and help you change providers if it is not right.
You can choose your own providers, ask for other options, and change providers whenever a service is no longer right for you. You do not need a reason, and you do not need our permission.
Our role is to stand beside you, help you understand your options, and make sure your NDIS plan is used in a way that supports your needs and your goals.
Your plan. Your choice. Your voice.
Call 0432 250 900 → or make a referral and we will get back to you.Read more about Support Coordination, Psychosocial Recovery Coaching and Employment Coaching, or read what a support coordinator actually does.
