Registered NDIS Provider ยท Registration ID 4050161679
Why Centre of Hope

Your goals lead. Your choice comes first.

Centre of Hope provides NDIS supports and aged care across Sydney and New South Wales. Whatever support you come to us for, the same things stay true: your goals lead, you get honest advice in plain language, and one steady team works with you.

Two people holding hands across a cafe table in support
Registered NDIS providerRegistration 4050161679
Registered NDIS providerNDIS Commission registered
Sydney and NSWAt home, in the community or online
Plain languageJargon explained, always
Your choiceYou choose your providers
What makes us different

The way we work with you.

Six things you can hold us to, whichever of our services you use.

Your goals lead

What we do is tied to your goals, and we check in regularly on how it is going.

Honest advice

We work for you. If a support is not right for you, we say so, whoever delivers it.

Plain language

Jargon explained, always. You will know what is happening and why.

One connected team

If you use more than one of our services, the people supporting you talk to each other.

Your choice

You choose your providers. You can use us for one service and someone else for another.

Written records

Every decision, action, and provider contact is documented and shared with you.

Your choice comes first

How we handle conflicts of interest.

A conflict of interest can happen when a provider offers Support Coordination as well as other NDIS funded services, and may benefit financially when participants are referred to its own services. Centre of Hope offers both, so we want to be clear about how we handle it.

Providing several services within one organisation is not automatically wrong. What matters is that providers identify and manage any actual, potential or perceived conflict, and give participants genuine choice and control.

Where possible we give you more than one provider option, so the decision stays yours.

  • When we recommend a provider, we tell you plainly if it is one of our own services.
  • Wherever possible, you get more than one option, and we talk through the alternatives with you.
  • We will never pressure you to choose a particular provider, including us.
  • Choosing someone else for any support will not affect your support coordination with us.
  • You can change providers whenever a service is no longer right for you. You do not need a reason, and you do not need our permission.
Support coordination

What your coordinator does for you.

Understand your plan

We explain your funding and what each budget can actually be used for, in plain language.

Find the right fit

We find services that suit your individual needs and goals, then set out the options side by side.

Compare honestly

Different providers, different strengths. We give you more than one option wherever we can.

Watch the budget

We monitor your spending so your funding lasts the full plan period, with no surprises at the end.

Check you are getting it

We check that you are actually receiving the supports you are paying for, not just being billed.

Speak up, and switch

We raise concerns when a service is not meeting your needs, and help you change providers if it is not right.

The choice is always yours

Your plan. Your choice. Your voice.

You can choose your own providers, ask for other options, and change providers whenever a service is no longer right for you.

Our role is to stand beside you, help you understand your options, and make sure your support is used in a way that supports your needs and your goals.