Level 3 specialist coordination for complex situations.
Centre of Hope delivers NDIS Level 3 Specialist Support Coordination for participants with complex needs, high-risk situations, and multi-faceted challenges. Clinical knowledge. Advocacy strength. The experience to walk with you through what most providers refer out.
Your goals. Your plan. Our support.
Specialist coordination for high-stakes situations.
Level 3 is not just "more" coordination. It's a different kind of work, drawing on clinical knowledge, advocacy experience, and the ability to navigate crisis without losing sight of your goals. We're equipped for the situations that need it.
Complex disability needs
Coordinating across psychiatric, neurological, intellectual, and physical disabilities at once.
Risk navigation
Active management of risks to housing, health, safety, finances, and relationships.
Crisis response
Stepping in when something has gone wrong, and rebuilding stable supports quickly.
Hospital and discharge
Working with hospital teams on discharge planning, NDIS access in hospital, and return-home supports.
Multi-agency coordination
Working alongside Mental Health, Corrections, Health, Housing NSW, child protection and others.
Specialist advocacy
Internal reviews, external review at the Administrative Review Tribunal (ART), and formal complaint pathways.
Restrictive practices oversight
Coordinating with Behaviour Support practitioners and supporting reduction and elimination plans.
Detailed reporting
Clear, evidence-based reports for plan reassessments, change of circumstances, and unscheduled reviews.
Level 3 is for situations that need specialist insight.
- Participants with complex behavioural needs and Behaviour Support Plans in place
- Participants exiting hospital, custody, or institutional care
- Participants at risk of homelessness, family breakdown, or service withdrawal
- Participants with dual or triple diagnoses (e.g. intellectual disability + mental health + physical)
- Participants in active crisis or recently in crisis
- Participants involved with child protection, family violence services, or the justice system
- Anyone with Level 3 Specialist Support Coordination funding in their NDIS plan
Five steps. One specialist partnership.
Specialist coordination starts with a thorough understanding of your situation, then moves into structured action.
Comprehensive intake
A detailed conversation to understand your situation, risks, current supports, and history.
Risk & needs mapping
We document the risks in your life and the supports you need across all life domains.
Build a stable team
We bring in specialist providers, clinicians, and agencies, with one coordinator holding the lines together.
Active coordination
We attend reviews, advocate at meetings, respond to incidents, and keep your plan moving forward.
Plan for stability
Over time we reduce active coordination as the situation stabilises, with full reporting for your next plan.
How the NDIS funds Level 3 Specialist Support Coordination
Level 3 Specialist Support Coordination is the highest tier of NDIS coordination, funded under the Support Coordination sub-category of Capacity Building. The 2025-26 hourly rate is $190.54/hr, frozen since 2019-20.
The NDIA funds Level 3 only when there is clear evidence of complex needs or high-risk circumstances. If you think Level 3 might suit your situation, give us a call or read our complete Level 3 Support Coordination guide.
📊 Capacity Building · Support Coordination · Level 3The way we work with you.
Prompt response
We respond to every enquiry within one business day. Urgent matters sooner.
Clinical literacy
We understand allied health reports, behaviour support plans, and clinical recommendations.
Detailed documentation
Every meeting, decision, and incident is documented with the rigour Level 3 demands.
Your privacy
Confidential handling of your information, in line with the NDIS Code of Conduct.
Real advocacy
We push back on poor decisions, including formal internal reviews and ART appeals when needed.
Active review
Regular structured reviews to make sure complex supports keep matching evolving needs.
Good questions, honest answers.
How do I know if I need Level 3 instead of Level 2?
Level 3 is usually for participants with complex needs, high-risk situations, or multiple challenging supports. Indicators include recent hospital admissions, behaviour support plans with restrictive practices, child protection involvement, justice system involvement, or coordination across 5+ agencies. Read our full guide for a clearer picture, or give us a call.
Can I request Level 3 if I currently have Level 2?
Yes. If your situation has become more complex since your last plan, you can request a plan reassessment or a "change of circumstances" review. We can help you gather the evidence the NDIA needs to approve Level 3.
How much does Level 3 cost?
Nothing out of pocket if you have Level 3 funding in your NDIS plan. The 2025-26 hourly rate is $190.54/hr, billed directly to the NDIA.
What qualifies a coordinator to deliver Level 3?
Level 3 coordinators typically have clinical or human services qualifications plus several years of specialist NDIS experience. Our team brings backgrounds across mental health, disability, child protection, and justice. We can share specific credentials on request.
Can you take over Level 3 from another provider?
Yes. We do this often. We work with your current coordinator and providers to transition smoothly without losing supports or context. You don't need to start from scratch.
Where do you provide Level 3 Support Coordination?
We are a registered NDIS provider supporting participants across all of NSW. Level 3 work often involves face-to-face meetings, but we also work effectively via phone and online depending on your needs.
Registered NDIS Provider
Centre of Hope Pty Ltd · ABN 89 669 596 936
