Privacy Policy. Your information, handled with care.

What we collect

We only collect the information we need to respond to you and to provide our services. This may include:

• Contact details, such as your name, phone number, email address and suburb.
• Enquiry details, such as the service you are asking about and anything you write in a form, email, call or message.
• Referral details, when a family member, coordinator or other professional refers someone to us with that person's consent.
• Service information, such as NDIS plan details, goals and support needs, when we provide supports to you.
• Job application details, such as your resume and work history, if you apply to work with us.
• Feedback, if you complete one of our feedback surveys. Your name is optional.

Health and disability information

Information about your health or disability is sensitive information. We only collect it with your consent, and only when we need it to answer your enquiry or deliver your supports.

How we use your information

• To reply to your enquiry or referral.
• To plan, provide and coordinate your supports.
• To consider job applications.
• To improve our services, including from survey feedback.
• To meet our legal obligations, including as a registered NDIS provider.

We do not sell or rent your personal information.

Who we share it with

We only share your information when it is needed and allowed, for example:

• with other providers or professionals involved in your supports, with your consent;
• with government agencies such as the NDIA or the NDIS Quality and Safeguards Commission when the law requires it;
• with the companies that run our website, forms and email for us, who only use it to provide those services.

Some of these services, such as Google, may store information on servers outside Australia.

Our website, cookies and analytics

Our website uses a small number of tools that may set cookies or collect technical information, such as the pages you visit and the type of device you use:

• Google Analytics, to understand how people use our website.
• Google Ads, to measure whether our advertising leads to enquiries, such as a form being sent or a phone number being tapped.
• WP Statistics, which counts visits to our website.
• Google reCAPTCHA, which protects our forms from spam.
• A reviews widget, which shows our Google reviews.

When you send a form, these tools are told only which form was used, never what you wrote in it. You can block or delete cookies in your browser settings, and our website will still work.

How we store and protect it

Information you send through our website is stored in our website system and our email account. Only staff who need it can access it. We keep personal information for as long as we need it, or as long as the law requires, and then delete or destroy it securely.

You can ask us general questions without giving your name. To provide supports, we will need to know who you are.

Seeing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time. If we cannot give you access, we will tell you why.

Privacy questions and complaints

If you have a question or a complaint about how we handle your personal information, please contact us by phone on 0432 250 900, by email at hello@centreofhope.com.au, or by post at PO Box 370, Mount Druitt NSW 2770. You can also read how we handle feedback and complaints.

We may update this policy from time to time. The date at the top shows when it was last changed.