Feedback and complaints

Feedback and Complaints. Tell us when something is not right.

Your feedback helps us get better. If you are unhappy with a support or with how you have been treated, you have the right to make a complaint, to us or to the NDIS Quality and Safeguards Commission. You can give your name or stay anonymous.

Call us0432 250 900Weekdays, 9 am to 5 pm

Email ushello@centreofhope.com.auWrite as much or as little as you like

Write to usPO Box 370, Mount Druitt NSW 2770With or without your name

How to raise it

Make a complaint the way that suits you.

There is no wrong way to tell us. Use whichever is easiest for you.

Talk to us

Call us, or tell any member of our team. We will listen and write down what you tell us.

Write to us

Send an email or a letter. You do not need any special form.

Ask someone to help

A family member, friend, carer or advocate can raise it with you or for you, with your permission.

Stay anonymous

You do not have to give your name. A letter without a name is fine.

What happens next

We take every complaint seriously.

We acknowledge it

We let you know we have received your complaint.

We look into it fairly

We listen to everyone involved and look at the facts.

We keep you involved

We talk with you about what you would like to happen and keep you updated.

We tell you the outcome

We explain what we found and what we will do about it.

Your rights. Making a complaint should never be held against you. It is against the law for anyone to threaten you or try to stop you from making a complaint. We keep your complaint private and only share it with the people who need to know to resolve it. Read our privacy policy.

Have feedback or a compliment?

Tell us what is working and what we could do better. Both surveys take about 5 to 10 minutes and your name is optional.

Participant survey Provider survey